Bringing it all together

“Novate Solutions always respond to any property claim in an extremely prompt, efficient and professional manner. Their dexterity in response has not only enhanced our relationship with our client but has also reduced the claim lifecycle and overall claim cost.”

“As one of the UK’s largest independent insurance brokers we are passionate about our customers. We work with passion, honesty and commitment to provide the best for them in anything we do which naturally includes our claims service, which we feel is second to none. Any company that Reich engages with, as part of it’s claim service, be that supplier, insurer or expert, has to share these same value because, to our clients, they become a natural extension to ourselves.

We have introduced Novate Solutions to a number of our clients who requested their involvement following significant property damage or an emergency situation.

Novate Solutions have responded immediately and attended site within hours, even late at night or weekends, where required, demonstrating that they have the resource and tenacity to deliver their services in the midst of challenging circumstances, yet also retaining the personal touch that we also pride ourselves on. They have also provided bespoke solutions to some of our clients who had exhausted their own usual suppliers.”

“We have found that the service offered by Novate Solutions, to us, as brokers, provides us with a unique selling point to our clients.”

“We have found Novate Solutions to be an extremely professional organisation who have customer service as a central pillar to their core values. Our working relationship is an example of excellent business partnership”