Privacy Policy
At Novate Solutions Limited, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information, in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Novate Solutions Limited
Website: [https://novatesolutions.co.uk]
Contact Email: claims@admin.novatesolutions.co.uk
As the data controller, we determine the purposes and means of processing your personal data.
2. What Data We Collect
We may collect and process the following personal data:
Contact Form Data: Your name, email address, phone number (if provided), and the contents of your message.
Usage Data: Information about your visit to our website, such as IP address, browser type, and pages visited.
Cookies: Small files placed on your device to improve your experience (see Section 6 for more details).
3. Legal Basis for Processing Your Data
We process your personal data based on the following lawful grounds:
Consent: When you submit a contact form, we rely on your consent to process the information you provide.
Legitimate Interest: To analyze website usage and improve our services.
Legal Obligation: To comply with applicable laws and regulations.
4. How We Use Your Data
We use your personal data to:
Respond to your inquiries submitted via the contact form.
Provide customer support and resolve any issues.
Analyze website traffic to enhance user experience and improve our services.
We will only use your data for the purposes for which it was collected unless we reasonably consider that we need to use it for another compatible purpose.
5. How We Protect Your Data
We implement appropriate technical and organizational measures to secure your data:
Encryption for data transmitted via our website.
Restricted access to personal data, limited to authorized personnel.
Regular reviews of our data protection practices.
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:
Essential Cookies: Necessary for the website to function.
Analytics Cookies: To analyze website performance.
You can manage or disable cookies via your browser settings.
7. Sharing Your Data
We do not sell or rent your personal data. However, we may share it with:
Service Providers: Companies that help us operate our website and services (e.g., hosting providers), under strict confidentiality agreements.
Legal Requirements: Authorities if required by law or to protect our rights.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Correct inaccuracies in your data.
Right to Erasure: Request deletion of your personal data (commonly known as the "right to be forgotten").
Right to Restrict Processing: Restrict how we use your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
Right to Object: Object to data processing based on legitimate interests or direct marketing.
To exercise these rights, please contact us at claims@admin.novatesolutions.co.uk
9. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
10. International Data Transfers
If your data is transferred outside the UK (e.g., to service providers), we ensure appropriate safeguards are in place to protect your personal data, such as Standard Contractual Clauses.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Effective Date."
12. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact us:
Novate Solutions Limited
Email: claims@admin.novatesolutions.co.uk
Phone: 0116 436 2600
Effective Date: 1st January 2025